Dear Channel Partners,
I hope everything is going well for you and your business in 2013. It is poised to be a pivotal year in the healthcare industry, where we will face a barrage of upcoming changes, challenges and opportunities. We know you expect Emdeon to leverage our industry leadership to help you succeed. To do that most effectively we need to be in tune with your needs and the needs of your providers. That is why we launched an initiative last year to deepen our direct interactions with you.
One method we use to stay in tune with you is our client experience research. Twice yearly, we conduct surveys not simply to gauge how we are doing but also to gather critical data to help guide our decisions and courses of action regarding the services and solutions we offer. We take your responses to these surveys so seriously that we provide incentives to our employees based on your responses. In other words, your voice matters.
The results of the Q2 and Q4 2012 survey indicate that our initiative to get closer to our clients has been successful. Most survey participants reported that they are satisfied or very satisfied with Emdeon and eight out of ten respondents said they would recommend us! We are encouraged by those responses, but we will continue to strive for a high level of satisfaction amongst all of our customers. So much so, that they will have no hesitation in recommending us. So we will continue with our hard work to launch solutions tailored specifically to meet your needs and the needs of your providers. From automated lab certifications and all-payer EDI enrollment services, to eDelivery of patient statements and online patient payments, we are developing solutions designed to help you succeed.
Will you be at HIMSS in March? If so, the show is one more place for your voice to be heard and for you to get the firsthand scoop on those solutions we're working on. In order to schedule an appointment with us at Booth 5027, please fill out the Contact Us Form. It would be an honor to shake your hand and get to know you a little better.
Of course, you don’t have to wait for a tradeshow to be in touch with us. Contact us whenever you have questions or suggestions. We are here and glad to help anytime.
Thanks, as always, for being our partner!
Chris Meffe
Senior VP of Emdeon’s Strategic Partner Group
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Chris Meffe is Senior Vice President, Strategic Partnerships for Emdeon, overseeing strategy, operations, service, support and sales for channel partner customers. Meffe has been with Emdeon since 2000 when he joined as Vice President of Operations for the company. He is a graduate of Elon University with a BA in Economics.
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From the Desk of Chris Meffe
